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Displaying items by tag: FCA
The number of customer complaints made to the Financial Ombudsman Service (FOS) relating to defined benefit transfers rose by 44% in 2018/19.
The Personal Finance Society (PFS) has branded the findings of an FCA survey, released yesterday, which showed nearly 50% of pension savers accessed their pension pots in the past 12 months without taking any regulated advice or guidance, “alarming”.

The FCA's latest Retirement Income study, published today, has revealed that nearly half of pension savers have accessed their pension pots in the past year without taking regulated advice or guidance.

Defending itself against a rising toll of claims has forced Berkeley Burke SIPP Administration Limited (BBSAL) into administration, with the book of business sold this week to Hartley Pensions Limited.
National retirement adviser LEBC has given up its DB transfer permissions following an FCA review.
Cashflow planning software firm CashCalc has revealed it is to withdraw its Transfer Value Comparator (TVC) tool from its available suite of tools.
The FCA has approved the £206m private equity firm takeover of IFG Group, parent company of SIPP and platform provider James Hay.

The FCA and The Pensions Regulator (TPR) are joining forces again this summer to warn the public about fraudsters targeting people’s retirement savings - as they revealed up to five million were at risk from scammers. 


The alert came as new research suggested that 42% of pension savers, which would equate over five million people across the UK, could be at risk of falling for at least one of six common tactics used by pension scammers.

The likelihood of being drawn into one or more scams increased to 60% among those who said they were actively looking for ways to boost their retirement income.

Pension cold-calls, free pension reviews, claims of guaranteed high returns, exotic investments, time-limited offers and early access to cash before the age of 55 could all tempt savers into risking their retirement income, the regulators said.

The research also found that those who considered themselves smart or financially savvy were just as likely to be persuaded by these tactics as anyone else.

Pension savers were tempted by offers of high returns in investments such as overseas property, renewable energy bonds, forestry, storage units or biofuels.

However, exotic or unusual investments were described as “high-risk and unlikely to be suitable for pension savings”.

Nearly a quarter (23%) of the 45 to 65-year-olds questioned said they would be likely to pursue these exotic opportunities if offered to them.

Helping savers to access their pensions early also proved to be a persuasive scam tactic.

One in six (17%) 45 to 54-year-old pension savers said they would be interested in an offer from a company that claimed it could help them get early access to their pension.

However, accessing pension cash before 55 is likely to result in a large tax bill for the saver.

23% of all those surveyed said they would talk with a cold-caller that wanted to discuss their pension plans, despite the Government’s ban on pension cold-calls this January.

Nearly a quarter said they would ask for website details, request further information or find out what they were offering, even if the call came out of the blue.

Victims of pension fraud reported in 2018 that they had lost an average of £82,000.

The regulators issued a statement that read: “Pension fraud can be devastating, as victims can lose their life savings and be left facing retirement with limited income.

“As a result, the regulators are joining forces to urge pension savers to be ScamSmart and to check who they are dealing with before making any decision on their pension.

“Last year’s ScamSmart campaign resulted in more than 3,705 people being warned about unauthorised firms.

“This year’s campaign is currently running on TV, radio and online.”

Guy Opperman MP, Minister for Pensions and Financial Inclusion, said: “Pensions are one of the largest and most important investments we’ll ever make, and robbing someone of their retirement is nothing short of despicable.”

“We know we can beat these callous crooks, because getting the message out there does work.

“Last year’s pension scams awareness campaign prevented hundreds of people from losing as much as £34 million, and I’m backing this year’s effort to be bigger and better as we build a generation of savvy savers.”

Mark Steward, executive director of enforcement and market oversight at the FCA, said: “It doesn’t matter the size of your pension pot – scammers are after your savings.

“Get to know the warning signs, and before making any decision about your pension, be ScamSmart and check you are dealing with an FCA authorised firm.”

Nicola Parish, executive director of frontline regulation at TPR, said: “Scammers don’t care who they prey on or how many lives they wreck.

“If you ignore the warning signs you put yourself at risk of losing your savings.

“Victims are left devastated by what has happened to them.

“Make sure neither you nor any of your loved ones have to go through that ordeal.”

The FCA’s ‘Retirement Outcomes Review’ policy statement has come under fire from SIPPs specialists.
The FCA has launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.
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